Privacy Policy

Version 2026-10-28

This Privacy Policy is part of Raice's Terms of Use.

6. Privacy: what data we collect

We collect only what we need to provide the Service:

Account data: your email address, your display name, and your password, which we store only as a one-way hash. If you use Sign in with Apple, we store the identifier Apple gives us for your account.
Profile and fitness data you give us: optionally your sex and date of birth, plus your running experience, typical weekly distance and pace, recent race results, whether you have a history of injury, your goals, your preferred units and your coach's tone.
Health and workout data: if you allow it in Apple Health, we read your running workouts and related data: distance, duration, pace, heart rate, cadence, stride length, steps, active energy, elevation and GPS route. Runs you record in the App, and activity files you import from Garmin, contain the same kinds of data.
Location: while you record a run, the App uses your location, including in the background, to track the route. We store the route with the activity.
What you write: messages to the AI coach, notes on your activities and plans, and feedback you send us.
Connected services: if you connect Intervals.icu, we store the access credentials you give us so we can send workouts there.
Technical data: your time zone, and basic server logs (such as IP address, request times and errors) that we keep to run and secure the Service.

We don't use advertising trackers, and we don't track you across other companies' apps or websites.

7. Privacy: how we use your data

We use your data to:

create your account, sign you in and send you service emails (such as email verification and password resets);
generate and adjust your training plans and analyse your runs;
power the AI coach's analysis, chat, weekly updates and plan suggestions;
sync workouts with the devices and services you connect;
add weather conditions to your activities;
keep the Service secure, fix problems, and prevent abuse (for example, daily limits on AI use);
meet our legal obligations.

Health data and your consent. Your workouts, heart rate, routes, injury history and other health data are processed only with your explicit consent. You give it separately from agreeing to these Terms when you create your account. Because Raice's plans and coaching are built from this data, we can't create an account without that consent. With it, we use your health data only to provide and improve your training and coaching, which includes sending it to our AI model provider (section 8). We never use it for advertising or marketing, and we never sell it. You can withdraw your consent at any time (section 10).

[If you are in the UK or EU: we rely on your consent for health data (which you can withdraw at any time), on performing our contract with you for your other account and training data, and on our legitimate interests for security and fixing problems. Confirm and adjust this paragraph with legal advice.]

We never sell your personal data. We share it only with service providers that help us run the Service, and only as much as each needs:

An AI model provider: to answer you, the AI coach sends your profile, training plan, relevant activities and your messages to a third-party AI model provider. We do this only with the consent you give when you create your account. The provider uses the data only to generate the coach's replies, and is not permitted to use it to train its models. [Confirm against the current AI provider's terms and data-retention settings.]
A weather data provider: to look up the weather for an activity, we send it the approximate start location and time of the activity, not your name or account details.
An email delivery service: to send service emails to your address.
A cloud hosting provider: which runs our servers and database in [REGION].
Services you choose to connect, such as Intervals.icu or Garmin: we send them the workouts you ask us to send. Their own terms and privacy policies apply to what they do with it.
Apple: if you use Sign in with Apple, Apple Health or Apple Watch, Apple handles that data under its own privacy policy.

We require these providers to use your data only to provide their service to us, and to protect it at least as well as these Terms do.

We may also disclose data if the law requires it, to protect someone's safety, or as part of a sale or reorganisation of the Service. If the Service is sold, these privacy terms (or ones at least as protective) continue to apply.

Some of these providers may process data outside your country. Where the law requires it, we use appropriate safeguards, such as standard contractual clauses.

9. Privacy: storage, security and keeping data

We store your data on our servers and keep a cached copy on your phone so the App works offline. Your sign-in tokens are kept in the iOS Keychain. Data travels to and from our servers encrypted (HTTPS). No system is perfectly secure, but we take reasonable steps to protect your data and limit who can access it.

We keep your data for as long as you have an account. When you delete your account, we delete your account, profile, plans, activities and coach conversations from our systems within [30] days, apart from anything we must keep by law. Backups are overwritten on their normal cycle. Deleting the App from your phone removes the on-device copy but doesn't delete your account.

10. Privacy: your rights and choices

Apple Health and location: you can turn off Raice's access at any time in iOS Settings. The App will keep working, with fewer features.
Withdrawing consent: you can withdraw your consent to health-data processing at any time by emailing [PRIVACY EMAIL] or deleting your account. Withdrawing doesn't affect processing that took place before. Because the Service depends on this data, withdrawing it means closing your account, and we then delete your data as described in section 9.
Access, correction and deletion: you can see and edit most of your data in the App. To get a copy of your data, correct it or delete your account, email [PRIVACY EMAIL]. [Add "or use Settings → Delete Account" once in-app account deletion ships.]
Depending on where you live (for example in the UK, the EU or California), you may also have the right to object to or restrict how we use your data, to move it to another service, and to withdraw consent. You also have the right to complain to your local data protection authority. We won't treat you differently for using these rights.
Children: Raice is not for anyone under [16]. If we learn we have data from a child, we delete it.

18. Contact us